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TERMS & CONDITIONS
This page states that any use of this website www.solefiness.com means that you agree to the following Terms and Conditions.
All agreements of your offer to purchase items are entirely subject to their availability. Our acknowledgement of order acceptance via email or web is not a guarantee of delivery.
We reserve the right to cancel any orders in the event of incorrect inventory at the time of receiving the order, if the quantity of a limited edition and/or exclusive item exceeds the limit stated, or if we suspect any fraudulent, bot or resell behaviour.
Parental or guardian consent is required for customers under the age of 18.
We currently accept the following form of payment:
Payment can be made using only the methods above, and payment for your full order offer will be taken immediately. All payments are Secure.
Please note that if paying by Afterpay in NZD, GBP or CAD, the final amount may differ from the amount displayed due to the currency conversion.
We aim to deliver all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors that may cause delays.
RESALESOur merchandise is intended for retail consumers only. You shall not use the site to purchase items for re-sale or export. If we suspect that you intend to resell our merchandise, or have used bots to purchase, we reserve the right to cancel your order.
Our returns policy means that if you are not completely happy with the purchase of your full priced item, you may exchange your item within 7 days of receiving your order, or opt for a store credit valid up to 12 months, minus shipping costs, provided they are in original resalable condition. Please note store credit vouchers cannot be used in conjunction with any other discounts codes or vouchers.
We are not able to accept returned items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please ensure you include your RA number with the package otherwise this may result in a longer return process.
Please make sure all returned items are well packaged to avoid any damages during postage. We suggest that all return packages are sent with a tracking number on an insured service, as we cannot take responsibility for items damaged or lost in the return transit.
Only an exchange is eligible when a promotional discount code is used at checkout, up to equal sale value. If exchanged for item of lesser value, a store credit will be provided for the remaining amount.
Please note that all order cancellation requests will incur a AUD$10.00 restocking and administration fee. We cannot cancel orders which have already been processed.
Sale items are not eligible for returns or exchanges. All returns are at our discretion. Please see here for further information regarding returns.
All products listed on www.solefiness.com are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of human error.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
Sole Finess is not responsible for any material submitted to the public areas by you, which include social media, bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Sole Finess. We reserves the right to remove any material submitted or posted by you in the public areas without notice.
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law.
Where applicable, the warranty offered for the items sold by Sole Finess are the manufacturer's warranty. Replacement of the item or refund of the purchase price is to be determined by us.
Sole Finess will not be liable for any damage caused by any failure by you to maintain the item properly.
DISCLAIMER OF LIABILITY
Under no circumstances will Sole Finess be liable for any direct, indirect, special, incidental, consequential, or other damages resulting from any product purchased from Sole Finess, beyond the value of the item purchased, including, without limitation, any lost profits, business interruption, or loss of programs or information.
Sole Finess reserves the right to change any specification, design, model and or other information without notice.
USE OF WEBSITE
By accessing the website, you warrant and represent that you are legally entitled to do so and to make use of information made available via the website.
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