RETURNS

RETURNS & EXCHANGES
If you are not completely happy with the purchase of your full priced item, you may exchange your item within 7 days of receiving your order, or opt for a store credit valid up to 12 months, minus shipping costs, provided they are in original resalable condition. Please note store credit vouchers cannot be used in conjunction with any other discounts codes or vouchers.
 
Only an exchange is eligible when a promotional discount code is used at checkout, up to equal sale value. If exchanged for item of lesser value, a store credit will be provided for the remaining amount. This is only applicable on items originally full price.
 
Sale items are not eligible for returns or exchanges.
 
If you are wishing to return an item, you must request an RA number from  hello@solefiness.com
  
Returns without an RA number will not be considered. The items must be returned in the same condition as when received. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the items have been used to a degree such as to decrease the value of the product, you will lose your right to exercise a return.
 
Shoes must be returned in the original shoe box with a bag or envelope to protect the box from being damaged. Once the returned items are checked and if the above conditions are fulfilled, an exchange or store credit will be provided. When exercising your right to return an item, you are solely responsible for the return shipping costs. Sole Finess will not compensate for returned packages lost in the return shipping, therefore we suggest that returned items are sent with a tracking number.

For all returns please send to the address below:

SOLE FINESS
358A SMITH ST
COLLINGWOOD
VIC 3066
AUSTRALIA
 
Please ensure you state the RA number on or inside the package, otherwise your item will not be considered.
FAULTY ITEMS
If you feel you have received a defected item upon delivery, or an item otherwise becomes defected, you must contact us immediately by sending an email to hello@solefiness.com with your order number and a picture/description of the defected item. Returns due to a faulty product will be accepted only within a reasonable time after purchase, which we will then make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. 
ORDER CANCELLATIONS
Please note that all order cancellation requests will incur a AUD$10.00 restocking and administration fee. We cannot cancel orders which have already been processed.